Shipping policy

Shipping Policy – Spark Hive

Fast Delivery. Reliable Service. Nationwide Coverage.

At Spark Hive, we ensure your orders are delivered quickly, safely, and with complete transparency. Below is everything you need to know about our shipping process.

🚚 Order Processing

• After placing your order, our team will contact you for confirmation via call or SMS
• Once confirmed, your order is processed and prepared for dispatch
• Please ensure your contact number is active and reachable to avoid delays

⏱ Delivery Time

• Karachi: Within 24 hours after confirmation
• Major Cities: Within 2–3 working days
• Remote Areas: May take longer depending on location

Delivery timelines are calculated from the time of dispatch.

📦 Shipping Charges

• FREE Delivery on orders above PKR 2500
• Standard Shipping Fee: PKR 190 on orders below PKR 2500

📍 Order Tracking

Once your order is dispatched, you will receive a tracking number via SMS or email so you can monitor your shipment in real-time.

📞 Customer Support

For order updates or inquiries:

WhatsApp: +92 31000000

Our support team is always ready to assist you.

❌ Cancellation Policy

• Prepaid Orders:
  Cancellation requests must be made within 24 hours of placing the order
• Cash on Delivery Orders:
  Cancellation must be done during the confirmation call or via our automated system (SMS/call/web)
• Once an order is processed, cancellation may not be possible
• Refund Timeline:
  Approved refunds are processed within 5–7 working days, depending on your bank or payment provider

📌 Important Notes

• Please ensure availability on your provided contact number for smooth delivery
• Delays may occur due to unforeseen circumstances (weather, logistics issues, remote locations, etc.)

From checkout to doorstep — we make shipping simple, fast, and dependable.