Cancellation Policy

Cancellation Policy – Spark Hive

Flexible. Transparent. Customer-Focused.

At Spark Hive, we understand that plans can change. Our cancellation policy is designed to offer flexibility while ensuring a smooth order process.

⏳ Order Cancellation (Before Shipping)

• Orders can be cancelled within 12 hours of placement or before dispatch, whichever comes first
• Cancellation requests must be made through our customer support channels

📞 WhatsApp Support: +92 310 0000000

🚚 Order Cancellation (After Shipping)

• Once your order has been dispatched, it cannot be cancelled
• However, you may request a return or refund according to our Return & Exchange Policy

🛠 Custom or Made-to-Order Products

• Orders for customized or made-to-order items cannot be cancelled once production has started

💳 Refunds for Cancelled Orders

• Approved cancellations are eligible for a full refund
• Refunds are processed to your original payment method
• Processing Time: 5–7 working days (depending on your bank or payment provider)

📌 Important Notes

• Cancellation requests submitted after the allowed time may not be approved
• Delays in refunds may occur due to banking or payment gateway processing times

💬 Our Commitment

We aim to keep our policies simple, fair, and transparent — ensuring a worry-free shopping experience for every customer.

Closing Line

“Flexibility when you need it — reliability you can trust.